This week's home automation podcast features our host Ron Callis interviewing Bill Simpkins. Recorded live on Wednesday, December 8th, 2021, at 12:30 p.m. EST.

About Bill Simpkins

Bill Simpkins is a technology integrator with 30 years of CI industry experience. He began his career in the UK entertainment industry, working as an audio and lighting designer. He also worked as an engineer for well-known artists such as Moby, The Prodigy and Gil Scott Heron. After spending 15 years designing and installing systems for both residential and commercial markets globally, Bill relocated to the United States. In 2014, he founded IGS Homeworks in Magnolia, Texas specializing in luxury residential technology solutions.

Interview Recap

• Customer focused marketing vs custom builder driven lead generation
• Working on international projects
• Potential industry changes in 2022 and how to plan for the new normal supply chain challenges
• After-sales service business model and how it relates to customer relations and happiness